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If you have any issues, please write to us at [email protected]
We will do our best to find a solution or refund you if necessary.
We will refund goods only if:
- You notify us of an issue within 48 hours after you receive the goods.
- The goods arrived damaged. Please send us picture or video accordingly.
- Goods do not arrive prior to 40 days.
- Goods get lost or returned to us.
- Ifcancelation request by 12hours of order, we refund only 80% of total value.
We do not refund:
- Ifcancelation request by 12hours of order, we refund only 80% of total value. If after 12hours of order, the order can't be canceled and is considered fulfilled.
- Problem of size. All dimensions are mentioned in every descriptions, please judge accordingly.
- If the seal bag is open.
- If the package gets lost and you did not provide us a correct phone number to reach you.
- If after several attempts, DHL can't deliver the goods, they will send back the parcel to us. We do not refund in that case as it is your responsibility to receive the package.
-Some minor defects on the Steel items are industry standards - Items are safe to use. The devices are mould processed and hand polished, thus minor imperfections.