1) After your payment has been confirmed you will receive a confirmation email for your order.

2)The parcel should ship between 2 to 4 business days.

3)When your order will have shipped, we will send you a tracking number (For shipping times check SHIPPING section below)

At any time during the ordering process, you can send us an email if you have any questions regarding your order. We will be very glad to help you in any way we can!

 Yes, if cancelation request by 12hours of order, we refund only 80% of total value or provide 100% of the order value in store credit. Check ourterms & condition.

We can fix this - Please don’t let this damage your opinion of us!

We’re really sorry if you have received any damaged or faulty items. Although not a regular occurrence, everyone here at oxy-shop tends to feel a little broken when it does happen. If an item arrives defective, please send pictures to our customer service email. We will inspect the damages refund you or resend you a brand new one. 

Please note that you must notify us within 48 hours of receiving the damaged product. We do not refund or replace items broken while in use.

This depends on the shipping method and the destination country. During black Friday we might be overwhelmed and there might be delays. 

Current shipping times:

Standard shipping goods take an average of 5-12 working days to arrive. 

Express Shipping option, goods take an average of 3-7 working days to arrive. 

You can opt to have your package delivered to a Post Office branch near you. This is ideal for anyone who knows they are unlikely to be home when their package is delivered; collect your parcel at a time to suit you from a convenient Post Office branch. Your package will be delivered and stored in the same discreet and plain packaging.

We accept credit cards (Visa, Master Card, American Express, and Discover), and PayPal.