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Products are intended as novelty only, and no representation is made or implied as to their suitability or safety for any particular use. Purchasers use the products entirely at their own risk. The manufacturer or re-seller is not liable for any direct, indirect, incidental or consequential damage or loss howsoever arising caused by use or misuse of the products. This includes, but is not limited to, damage to the products and personal injury or damages due to use or misuse.

Delivery

In order to offer a wide-ranging catalog and worldwide availability, our inventory is split among different locations across the globe.

All parcels are trackable with a number 

COVID-19 Delivery Disruption info 

Due to fewer flights operating for deliveries and local postal services shutting down - there might be delays. 

Please allow 2-4 working days for order processing. 

Once you receive the tracking, it means we have shipped your parcel to shipper. It then goes on a shipping queue and his activated at departure. Shipping queues can take from 2 to 6 days - it is NOT included in delivery time estimated. 

For the Standard Shipping option, goods take an average of 10-20 working days to arrive. However, depending of the country of destination, it can take up to 30 days. 

For the Express Shipping option, goods take an average of 5-7 working days to arrive. However, depending of the country of destination, it can take up to 10 working days.

Please note that we do not guarantee a timely delivery based on averages. Many factors, such as shipping queues or custom clearance can impact the delivery time.

The reimbursement applies if your item is not received after 60 days.



Refund Policy [Find out more]

We do not refund: 


- Problem of size. All dimensions are mentioned in every descriptions, please judge accordingly. 
- If the seal bag is open. 
- If cancelation request by 12hours of order, we refund only 80% of total value. 
- Order Cancelation after 12hours of order. 
- If the package gets lost and you did not provide us a correct phone number to reach you. 

-If after several attempts, DHL can't deliver the goods, they will send back the parcel to us. We do not refund in that case as it is your responsibility to receive the package. 

-Some minor defects on the Steel items are industry standards - Items are safe to use. The devices are mould processed and hand polished, thus minor imperfections. 

Undeliverable Orders


Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 30% processing fee and no shipping refund will be issued. If you decide to have the product re-delivered to a different address ), an additional shipping/handling fee of $20 will apply for US shipping addresses.

 

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