Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order.
IMPORTANT NOTICE: we do not allow cancelation in the month of November 2023.
In usual terms, if cancelation request by 12hours of order, we refund only 80% of total value or provide 100% of the order value in store credit. Check ourterms & condition.
Due to the nature of the item ordered, we do not accept returns. If you have any issues, please contact our customer service for assistance.
If you order has not arrived under 60 days, you will get a full refund. Until then, we will do our best to deliver it. If your item arrived damaged, please refer below.
We can fix this - Please don’t let this damage your opinion of us!
We’re really sorry if you have received any damaged or faulty items. Although not a regular occurrence, everyone here at oxy-shop tends to feel a little broken when it does happen. If an item arrives defective, please send pictures to our customer service email. We will inspect the damages refund you or resend you a brand new one.
Please note that you must notify us within 48 hours of receiving the damaged product. We do not refund or replace items broken while in use.
We do offer spare parts for certain Chastity Cages.
Replacement Policy for Defective Electronic Items (QIUI):
If you receive a defective electronic item from our QIUI range, we are committed to replacing it for you after verification of said defect. An illustration video will be requested. Please note that in such cases, we offer a reshipment of a new item as a resolution.
Return Process & Refund request for Defective Electronic Items (QIUI):
Should you wish to return an item, we kindly ask that you cover the postage costs for the return. Please understand that we do not provide return shipping labels and the defect has to be agreed and proven by video means.
Refund Policy if free gifts are included.
In instances where a refund is requested, we require the customer to cover the cost of any free gifts received with the original purchase if said gifts are not returned with defect item. This ensures fairness and allows us to continue offering these perks to our valued customers.
We accept credit cards (Visa, Master Card, American Express, and Discover), and PayPal.
Want to keep your Oxy-Shop preferences our little secret? Well, all that you’ll find detailed on your receipt and bank statement is “Creative ground ltd”, our limited company name. We like to keep things on the down-low!
All prices are shown in USD. Unfortunately, we do not offer payments in other currencies.
Due to fewer flights operating for deliveries and local postal services shutting down - there might be delays.
Please allow 2-4 working days for order processing.
Once you receive the tracking, it means we have shipped your parcel to the shipper. It then goes on a shipping queue and it is activated at departure. Shipping queues can take from 2 to 10 days or more - it is NOT included in delivery time estimated.
For the Standard Shipping option, goods take an average of 10-25 working days to arrive. However, depending on the country of destination, it can take up to 30 days.!
For the Express Shipping option, goods take an average of 5-7 working days to arrive. However, depending on the country of destination, it can take up to 10 working days.
Please note that we do not guarantee a timely delivery based on averages. Many factors, such as shipping queues or custom clearance can impact the delivery time.
Your secrets are safe with us.
We know that you guys can be very private people! As such, we promise that whatever you order will be just between us (and anyone you choose to share it with). There'll be no tell-tale signs of what's inside your package when it is delivered. In fact, the majority of items are boxed for optimum discretion, privacy and to give your package the protection it deserves. However, in cases where this is not possible we will use high strength, weather resistant, burst and puncture proof bags, to ensure that your secret never gets out!
This depends on the shipping method and the destination country.
Current shipping times: Standard shipping goods take an average of 5-12 working days to arrive.
Express Shipping option, goods take an average of 3-7 working days to arrive.
If you need to make any changes to your shipping address, please contact our Customer Service team within 24 hours of placing the order.
Please ensure that all the information you have provided is correct before submitting your order to us.
NOTE: To all customers that provided a shipping address different to their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
You can opt to have your package delivered to a Post Office branch near you. This is ideal for anyone who knows they are unlikely to be home when their package is delivered; collect your parcel at a time to suit you from a convenient Post Office branch. Your package will be delivered and stored in the same discreet and plain packaging.
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.
We ship your parcel to the DHL warehouse the moment you receive the tracking number. Status means that parcel is shipped to DHL & on a shipping queue. The tracking gets activated at departure in their system - This is when your local DHL agent can start tracking the parcel. Shipping queue can be cleared out in 1 working day, but in certain conditions, it can take up to 10 days or more.
We ship your parcel the moment you receive the tracking number. Status means that parcel is shipped to forwarders' warehouses & on a shipping queue. The tracking gets activated at departure.
This means the parcel is in international transit. Tracking number goes dark and will be activated once it reaches your local distribution center. You can then track on your postal service website, such as usps. This transit period can take from 7 to 20 working days.
Orders are shipped from our warehouses worldwide, depending on the items (USA, France, and HK). As our items are stored in several warehouses, your order may be shipped in separate packages.
Tracking numbers are included in your shipping confirmation email. Alternatively, you may use the following link to track down your parcel(s).
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. Please note, DHL orders can’t be refused at arrival - If you refuse to receive a DHL order or DHL can’t deliver to you = The order is not refundable. If you want us to resend a returned DHL parcel and it is your fault for not having retrieved the package, we will invoice the new delivery fees.
Please note that we provide a tracking number to each customer. It is the customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Custo
mer Service team for further assistance. We are not responsible for any stolen packages.
Your parcel may be winging its way to you at full speed, but you'll be the one flying high when it arrives! It is, however, our duty to inform you that any Customs or import taxes are your own responsibility and, unfortunately, Oxy-shop has no control over them. If Customs choose that your order is not permissible, the item(s) can be seized and unfortunately in this case we cannot offer you a refund. But, don't dismay; your package will not specify any details with regards to its contents. So, why not go overboard and order something really naughty?