FAQ - Oxy-Shop - Oxy-shop

FAQ

SHOPPING FAQS

 

HOW DO I PLACE AN ORDER?

After deciding the product(s), quantity, size(s) & shipping method, simply click the “Add to cart” Button that can be found at the top of each the product description then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.

 

WHAT SIZE SHOULD I GET?

Measurements for each product have been provided in the description. Please go through them carefully and measure it against yourself to determine which size you should go for. 

 

CAN I CHANGE MY ORDER?

Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order. Order may be canceled by 24hours, not later. 

 

WHAT ARE YOUR PAYMENT METHODS?

We accept credit cards (Visa, Master Card, American Express, and Discover) Bitcoin and PayPal.

 

WHAT IS THE CURRENCY OF THE STORE? CAN I PAY IN ANOTHER CURRENCY?

All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, when customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates. 

 

 

SHIPPING FAQS

 

WHERE ARE THE ITEMS SHIPPED FROM?

Orders are shipped from our warehouses worldwide, depending on the items (USA, UK, and HK). As our items are stored in several warehouses, your order may be shipped in separate packages.

 

CAN I CHANGE MY SHIPPING ADDRESS?

Once you have placed an order, the information goes straight to the shipping department which can take 2-3 working days to process. After this the shipping department will send the tracking codes to the data entry team to update the tracking codes and send a shipping confirmation email to the customer. So, if you need to make any changes to your shipping address, please contact our Customer Service team within 24 hours of placing the order.

 

Please ensure that all the information you have provided is correct before submitting your order to us.

 

NOTE: To all customers that provided a shipping address different to their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

 

Do note:

  1. To all UAE customers, please provide your PO Box or Zip codeduring checkout to avoid delays on processing and shipping of your order.
  2. Customs, Postal Services & Us (PrettySmarty) are different entities, hence we are not liable for any delays caused by customs or local post services.

 

HOW LONG DOES IT TAKE BEFORE MY ORDER IS SENT OUT?

Our handling time is usually 2-3 business days. This means that your order(s) will generally be sent out within this period.

 

WHEN WILL I RECEIVE MY ITEMS AFTER I PLACE AN ORDER?

This depends on the shipping method and the destination country. Delays may occur due to holidays and/or any unforeseen events such as flood or typhoon. Please also note that custom inspection can be a factor during shipment. Our Standard Shipping typically takes 1-4 weeks and it depends on how fast customs in your country processes the package.

 

HOW DO I KNOW IF MY ITEMS HAVE BEEN SHIPPED?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

 

HOW DO I TRACK MY ORDER?

Tracking numbers are included in your shipping confirmation email. Alternatively, you may use the following links to track down your parcel(s).

 

For further assistance, please contact our Customer Service team by submitting a support ticket on our website.

 

I TRACKED DOWN MY ORDER AND THE STATUS SAYS RETURN TO SENDER, WHAT SHOULD I DO?

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE and HK customers, please be sure to provide us with your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.

 

THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY ORDER YET

Please note that we provide a tracking number to each customer. It is the customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service team for further assistance. We are not responsible for any stolen packages.

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