Frequently Asked questions

1) Visit the product page of the product you want to buy

2) Select your variant & quantity

3) Click “Add to Cart” button. You will be redirected to the cart page (Top right corner of your screen)

4) On the cart page, click on the “Proceed to checkout” button. You will be redirected to the checkout page

5) On the checkout page, please fill your billing / shipping details and click on “Place order"

1) After your payment has been confirmed you will receive a confirmation email for your order.

2)The parcel should ship between 2 to 4 business days.

3)When your order is shipped, we will send you a tracking number (For shipping times check SHIPPING section below)

If you have any questions regarding your order please check providedOrder forms or send us an email. We will be very glad to help you in any way we can!

Measurements for each product have been provided in the description. Please go through them carefully and measure it against yourself to determine which size you should go for.

You can also find different Product Size Calculators here.

Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please fill up the "Cancel or Change an Order" form within 24 hours of placing the order. 

In usual terms, if cancelation request is sent by 12hours of order, we refund only 80% of total value or provide 100% of the order value in store credit. Check our terms & conditions.

Please note that if you wish to cancel the order, please fill up the "Cancel or Change an Order" form within 12 hours of placing the order. 

Due to the nature of the item ordered, we do not accept returns.

If you have any issues, please fill up the "Issue with Order Received" form within 48 hours of receiving the order.

If you order has not arrived under 60 days, you will get a full refund. Until then, we will do our best to deliver it. If your item arrived damaged, please refer below.

We can fix this - Please don’t let this damage your opinion of us!

We’re really sorry if you have received any damaged or faulty items. Although not a regular occurrence, everyone here at Oxy-shop tends to feel a little broken when it does happen.

If an item arrives defective, please fill up the  "Issue with Order Received" form and send pictures within 48 hours of receiving the order.We will inspect the damages and act according to our terms & conditions.

Please note that we do not refund or replace items broken while in use.

We do offer spare parts for certain Chastity Cages.

Feel free to check Spare Parts Recommender here or visit Spare Parts Collection onthis link.

Replacement Policy for Defective Electronic Items (QIUI):

If you receive a defective electronic item from our QIUI range, we are committed to replacing it for you after verification of said defect. An illustration video will be requested.  Please note that in such cases, we offer a reshipment of a new item as a resolution.

Return Process & Refund request for Defective Electronic Items (QIUI):

Should you wish to return an item, we kindly ask that you cover the postage costs for the return. Please understand that we do not provide return shipping labels and the defect has to be agreed and proven by video means.

Refund Policy if free gifts are included.

In instances where a refund is requested, we require the customer to cover the cost of any free gifts received with the original purchase if said gifts are not returned with defect item. This ensures fairness and allows us to continue offering these perks to our valued customers.

We accept credit cards (Visa, Master Card, American Express, and Discover), and PayPal.

Unfortunately, we do not accept Gift/Prepaid Cards.

Sorry to read that you were unable to complete your order.

Have you tried using some other browser?

We accept Visa, MasterCard, Paypal, and American Express as payment methods. I would recommend payment via PayPal.

Unfortunately, we do not accept Gift/Prepaid Cards.

Want to keep your Oxy-Shop preferences our little secret?

Well, all that you’ll find detailed on your receipt and bank statement is “OXY ltd”, our limited company name. We like to keep things on the down-low!

You will be charged in USD even though currency converter is offered on the website.

Unfortunately, we do not offer payments in other currencies.

Your secrets are safe with us.

We know that you guys can be very private people! As such, we promise that whatever you order will be just between us (and anyone you choose to share it with). There'll be no tell-tale signs of what's inside your package when it is delivered. In fact, the majority of items are boxed for optimum discretion, privacy and to give your package the protection it deserves. However, in cases where this is not possible we will use high strength, weather resistant, burst and puncture proof bags, to ensure that your secret never gets out!

Check out how we send your parcels on Packing & delivery.

This depends on the shipping method and the destination country.

Current shipping times:

• Standard shipping goods take an average of 5-12 working days to arrive.
• Express Shipping option, goods take an average of 3-7 working days to arrive. 

For orders between $0.00–$49.00 Air Shipment - Door to door shipping cost is $7.90 USD.

For orders between $50.00–$99.00 Air Shipment - Door to door shipping cost is $6.90 USD.

For orders of $100.00 and up Air Shipment - Door to door shipping is free.

The Cost of Express Shipping is $25.00.

If you need to make any changes to your shipping address, please fill up the form  "Cancel or Change an Order" within 24 hours of placing the order.

Please ensure that all the information you have provided is correct before submitting your order to us.

NOTE: To all customers that provided a shipping address different to their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

You can opt to have your package delivered to a Post Office branch near you. 

This is ideal for anyone who knows they are unlikely to be home when their package is delivered; collect your parcel at a time to suit you from a convenient Post Office branch. 

Your package will be delivered and stored in the same discreet and plain packaging.

Please check which email address was used to place order , sometimes, confirmation email can be delivered to spam folder.

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

Status means that your order is preparation (1-4 days) or production phase (5-20 days or 2-6 weeks for Custom Guardian). 

We ship your parcel the moment you receive the tracking number.The tracking gets activated at departure.

This means the parcel is in international transit.

Tracking number goes dark and will be activated once it reaches your local distribution center. You can then track on your postal service website, such as USPS 

This transit period can take from 7 to 20 working days.

Orders are shipped from our warehouses worldwide, depending on the items (USA, France, and HK). 

As our items are stored in several warehouses, your order may be shipped in separate packages.

Tracking numbers are included in your shipping confirmation email. 

You can check the status via "Delivery Tracking Issue" form or alternatively, you may use the following link to track down your parcel(s).

In the event that the parcels were returned to us, please fill the form "Delivery Tracking Issue" or contact us immediately so we can agree on the future steps.

Please note, DHL orders can’t be refused at arrival - If you refuse to receive a DHL order or DHL can’t deliver to you = The order is not refundable. If you want us to resend a returned DHL parcel and it is your fault for not having retrieved the package, we will invoice the new delivery fees.

Please note that we provide a tracking number to each customer. It is the customer’s responsibility to track down their orders. Kindly fill the form "Delivery Tracking Issue" or contact your local post office if the parcel arrived at your destination country. 

Please contact our Customer Service team for further assistance. We are not responsible for any stolen packages.

Your parcel may be winging its way to you at full speed, but you'll be the one flying high when it arrives! It is, however, our duty to inform you that any Customs or import taxes are your own responsibility and, unfortunately, Oxy-shop has no control over them.

If Customs choose that your order is not permissible, the item(s) can be seized and unfortunately in this case we cannot offer you a refund. But, don't dismay; your package will not specify any details with regards to its contents.

So, why not go overboard and order something really naughty?

Check it out!